Life and Health Customer Service Contacts
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Please use the links and contact information provided below for questions regarding billing, claims, and benefits.
For more efficient service, we suggest that you have your member ID ready when you call your provider. If you do not find your provider’s contact information below, please feel free to call our office at 330-334-1561 or 800-334-1561 so we may assist you.
Aetna
www.aetna.com
Billing, Benefits and Customer Service:
HMO members can contact Aetna at 1-800-435-8742
PPO members can contact Aetna at 1-866-565-1236
Anthem Blue Cross
www.anthem.com
Anthem Dental Customer Service: 800-282-1730
Anthem Prescription Customer Care: 800-962-8192
Anthem Life: 800-551-7265
BlueCard Customer Service: 800-810-2583
Auto Owners Life
www.auto-owners.com
During Regular Business Hours, Call: 517-323-1200
Cincinnati Life
www.cinfin.com
Email: Cincinnati life @cinfin.com
Phone: 513-870-2280
Life Policy Services: 800-783-4479
Life's claims department: 888-212-6970
Payments for life, annuity and disability income can be mailed to:
The Cincinnati Life Insurance Company
PO Box 740220
Cincinnati, OH 45274-0220
Colonial Life
www.coloniallife.com
Colonial Life Service Center Phone: 800-325-4368
Claims Fax: 800-880-9325
Country Company
www.amctry.com
General phone: 800-897-2551
Guardian
www.guardianlife.com
Online Benefits and Claims at: www.GuardianAnytime.com
Main Phone: 212-598-8000
Hometown Health
www.hometownhealth.com
Customer Service: 800-336-0123
Customer Service Fax: 775-982-3741
Kaiser Permanente
www.kaiserpermanente.org
Member Services, Akron: 330-633-8759 or 1-888-606-8759 (toll free)
Member Services, Cleveland: 216- 621-7100 or 1-800-686-7100 (toll free)
Medical Mutual
www.medmutual.com
Customer Service: 800-523-8558
Summa Care
www.summacare.com
Group Insurance Members Service Line: 800-996-8701
Individual Insurance Service Line: 800-996-8701
Summa Secure Medicare Service Line: 800-996-6250
United Healthcare
www.uhc.com
Online Benefits: www.welcometomyuhc.com
Medicare-Customer Service, All of Ohio: 800-711-6080
Customer Service-Cleveland, OH: 800-225-7951
Customer Service-Dayton and Cincinnati, OH: 800-861-4037
Customer Service-Columbus, OH: 800-225-7951
Vision Service Plan
www.vsp.com
Members Services: 800.877.7195 (Regular Business Hours)
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